Contact Us
If you prefer, you may e-mail us. A representative will respond to your e-mail within 24 hours (excluding weekends and holidays).
Telephone Numbers
You can reach us by phone from 7:30 a.m. to 5:30 p.m. (Pacific Time) Monday through Friday, excluding holidays.
- Medical Customer Service
toll-free: 888-873-1395 - Dental Customer Service
toll-free: 888-374-8906 - Pharmacy Customer Service
toll-free: 888-361-1610 - Individual Products
907-278-2626 | toll-free: 888-374-8910 - Group Products
907-278-2626 | toll-free: 888-374-8910 - Dental Professional Relations
907-278-2628 | toll-free: 888-374-8910 - Medical Professional Relations
907-278-2628 | toll-free: 888-374-8910 - Referrals/Authorizations Medical Intake
toll-free: 800-258-2037 - Medical Benefit Tracker
toll-free: 877-277-7270 - Dental Benefit Tracker
toll-free: 877-337-0651, opt 1 - All Other
907-278-2626 | toll-free: 888-374-8910
Addresses
- Alaska Office
601 W. Fifth Avenue, Suite 510, Anchorage AK, 99501 - Claims Mailing Address
601 S.W. Second Avenue, Portland, OR, 97204
Send us an E-mail
ODS and Delta Dental have always treated all member information as confidential. If you are sending an e-mail inquiring about your own protected health information, it is likely that we will be able to assist you.
If you are inquiring on another member under the plan, you will need to call Customer Service. Depending on your relationship to the person you are inquiring on, we may require a verbal approval or written authorization in order to discuss their protected health information if we don't already have one on file.
ODS Holidays
ODS observes the following holidays. Business offices will be closed.
2012
| New Year's Eve: | December 30th, 2011 |
| Memorial Day: | May 28th |
| Independence Day: | July 4th |
| Labor Day: | September 3rd |
| Thanksgiving: | November 22nd, 23rd |
| Christmas: | December 24th, 25th |